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By requesting, scheduling, or receiving cleaning services from Casa Clean Co., clients agree to the following terms.

1. Services & Estimates

Cleaning services are based on the scope of work discussed with the client. Estimates are based on the information provided and may be adjusted if the condition, size, or requested scope of the home differs from what was originally described.

2. Scheduling

Appointments are scheduled based on availability. Clients are responsible for providing accurate contact information and ensuring the home is accessible at the scheduled service time.

3. Cancellations & Rescheduling

At least 24 hours’ notice is requested for cancellations or rescheduling. Last-minute cancellations or missed appointments may be subject to a cancellation fee.

4. Payment

Payment is due at the time of service unless otherwise agreed upon in writing. Casa Clean Co. accepts the payment methods made available through its booking and payment system.

5. Access to the Home

Clients are responsible for providing safe and timely access to the property. If Casa Clean Co. cannot access the home at the scheduled time, the appointment may be considered a missed appointment and a fee may apply.

6. Client Responsibilities

Clients should disclose any special circumstances, delicate surfaces, areas requiring special care, pets, or other conditions that may affect the cleaning service before or at the time of service.

7. Scope of Cleaning

Casa Clean Co. provides residential cleaning services according to the selected service and agreed-upon scope. Additional requests or services outside the agreed scope may require additional time and charges.

8. Specialty Cleaning

Services such as oven cleaning, interior appliance cleaning, heavy buildup removal, or other specialty services may require additional charges and must be requested or approved in advance when applicable.

9. Safety

Casa Clean Co. reserves the right to decline or discontinue a service if conditions inside or around the property present an unsafe environment for the cleaner.

10. Satisfaction & Concerns

If a client has a concern regarding a cleaning service, they should contact Casa Clean Co. promptly after the service so the concern can be reviewed and an appropriate resolution can be determined.

11. Changes to Services or Policies

Casa Clean Co. may update its services, pricing, policies, or these Terms & Conditions from time to time. Updated terms will apply to future services once posted.

12. Agreement

By requesting or booking services with Casa Clean Co., the client acknowledges that they have had an opportunity to review and agree to these Terms & Conditions.

Casa Clean Co.

where clean feels like home

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